Return Policy

I hope you love everything you have purchased, but if something does not work out, select the option that best suits your needs!

Submitting Returns
1. Contact us via email and include the following:
- the e-mail address attached to the order you want to return 
- the order number itself
2. Identify the items you would like to exchange the item or if you'd like to be issued a store credit.
3. Depending on the date the order was originally placed, as well as other eligibility requirements, some items may not be eligible for return.
4. Please review our entire return policy and contact us if you have any other concerns.

Return Eligibility 
ALMOST all items are eligible for a return within 30 days purchase.
Please see below for exceptions & rules:
1. Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
2. Original tags (if applicable) must be attached & intact.
3. If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

4. Final Sale items will not be accepted for return. Final sale items include the following:

Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry
Hats and Toques
Any items marked 50% off or more at time of sale

How To Make A Return
1. Return For An Exchange
Please contact us via email and we will try to accommodate your request provided we have inventory in stock.
2. Return For Store Credit:
Must be postmarked within 30 days of the original order date.
Shipping costs are the customer’s responsibility.

There Are Two Ways To Send A Return:

1. Contact Beau Vista Boutique if you are local to the Bonnyville, AB location to arrange for drop off.
2. Send back the return yourself, using whichever shipping method you prefer (address provided below)

When Mailing A Return:

1. Please ensure your items are securely packaged. We are not responsible for items that are lost or damaged during their return.
2. Please provide either the original receipt or include a piece of paper with your name and order number in the package.

Send returns to the following address:

Beau Vista Boutique
ATTN: Returns
4109 39St
Bonnyville, AB T9N2J9
Returns are processed within 5 business days of receipt. You will receive an email with your corresponding store credit information.
Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).

If An Ineligible Item(s) Is Returned To Us:

1. Returns postmarked after 14 days from order date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater.

2. Ineligible returns (including returns that are postmarked after 14 days of order date in which the customer does not wish to have a restocking fee withheld) can be shipped back to the customer at their own expense

3. We will make every effort to contact you and during this time we will hold ineligible item(s) for 48 hours from the date of first contact. Should we not hear back within 48 hours, we will process the return with the applicable restocking fee withheld (if eligible) or donate the return to charity.

Return of Online Exclusive Items

1. In some cases, due to the nature of the online store, overselling may occur and the item may be out of stock.You will be notified via email where you can choose another item of the same value or ask for store credit.
2. Beau Vista Boutique takes no responsibility for returned packages with incorrectly provided addresses. 

Contact Us:

If you have any questions regarding returns or refunds please email us at Michelle@beauvistaboutique.com 

Please note, we reserve the right to cancel and void or refund payment for any order at any time, and for any reason.

Return/Refund Policy updated May 3, 2022.